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  • Customers using Oracle Hospitality OPERA 5 in Cloud (5.3.2.x 5.5.0.18.x and 5.5.1.x) who are able to upgrade to the latest OPERA 5 in Cloud version 5.5.0.19 will have access to data privacy enablement features.
  • OPERA Property Management Suite (Opera PMS) is an enterprise property management system for hotel operations and distribution based on cloud technologies. Secure, scalable, and mobile-enabled, the platform offers the comprehensive capabilities hotels need to deliver great guest experiences, improve operating efficiency, and enhance employee.
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Learn about GDPR and your Oracle Hospitality product.

GDPR and You: How Oracle Hospitality Can Help

The General Data Protection Regulation (GDPR), the European Union (EU) updated data protection regulation with comprehensive privacy and security requirements, is raising questions and placing new responsibilities on hospitality companies globally.

Compliance efforts demand insight into your data processing activities and the ability to enforce security controls wherever this data resides. Oracle Hospitality is here to help.

With more than 40 years of experience in the design and development of secure database management, data protection, and security solutions, we are committed to providing customers with expert guidance to help respond to your data protection obligations.

We have created privacy and security documentation for many products in the Oracle Hospitality portfolio including Hotel, Food and Beverage, and Cruise. New features have been created and, in some cases, version and product-specific solutions may include a combination of leveraging existing functionality, workarounds, and software updates. Please see below for specific documentation that meets your needs.

Oracle Hospitality - Hotel

Oracle Hospitality OPERA Cloud

Customers using Oracle Hospitality OPERA Cloud (1.16.x 1.20.6.x) who are able to upgrade to the latest OPERA Cloud version 1.20.7.x will have access to data privacy enablement features. Please read the additional documentation provided2:

  • Data Privacy Addendum (Doc ID: 2380376.1)

For customers who continue to run Oracle Hospitality OPERA Cloud (1.16.x - 1.20.6.x), please read the additional documentation provided2:

  • Data Privacy Enablement (Doc ID: 2372516.1)
  • Remediation / Scripted Solution(Patch: 27739206)
  • Similarities Document (Doc ID: 2382640.1)

Oracle Hospitality OPERA 5 in Cloud

Customers using Oracle Hospitality OPERA 5 in Cloud (5.3.2.x 5.5.0.18.x and 5.5.1.x) who are able to upgrade to the latest OPERA 5 in Cloud version 5.5.0.19 will have access to data privacy enablement features. Please read the additional documentation provided2:

  • Data Privacy Addendum (Doc ID: 2380376.1)

For customers who continue to run Oracle Hospitality OPERA 5 in Cloud (5.3.2.x - 5.5.0.18.x and 5.5.1.x), please read the additional documentation provided2:

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  • Data Privacy Enablement (Doc ID: 2372516.1)
  • Remediation / Scripted Solution (Patch: 27739206)

Oracle Hospitality OPERA 5 Premise

Customers using Oracle Hospitality OPERA 5 Premise (5.3.2.x - 5.5.0.18.x and 5.5.1.x) who are able to upgrade to the latest OPERA 5 Premise version 5.5.0.19 will have access to data privacy enablement features. Please read the additional documentation provided2:

  • Data Privacy Addendum (Doc ID: 2380376.1)

For customers who continue to run Oracle Hospitality OPERA 5 Premise (5.3.2.x - 5.5.0.18.x and 5.5.1.x), please read the additional documentation provided2:

  • Data Privacy Enablement (Doc ID: 2372516.1)
  • Remediation / Scripted Solution (Patch: 27739206)

Oracle Hospitality Suite8

Customers using Oracle Hospitality Suite8 (8.9.x - 8.12) are able to activate data privacy enablement features. Please read the additional documentation provided2:

  • Suite8 Guest Anonymization Guide (under the User Information section of each Suite8 version here).

Oracle Hospitality ‐ Food and Beverage (Enterprise Back Office)

Oracle Hospitality Reporting and Analytics

Customers using Oracle Hospitality Reporting and Analytics (v8.4.0 or higher) will have access to data privacy enablement features for their self-hosted environments or may request assistance by opening a Service Request when utilizing the Oracle Hospitality Reporting and Analytics Cloud Service. Please read the additional documentation provided2:

  • Data Privacy Enablement (Doc ID: 2361917.1)
  • Remediation / Scripted Solution (Patch: 27818346)

Oracle Hospitality Gift and Loyalty

Customers using Oracle Hospitality Gift and Loyalty (v8.4.0 or higher) will have access to data privacy enablement features for their self-hosted environments or may request assistance by opening a Service Request when utilizing the Oracle Hospitality Gift and Loyalty Cloud Service. Please read the additional documentation provided2:

  • Data Privacy Enablement (Doc ID: 2361890.1)

Oracle Hospitality Labor Management

Customers using Oracle Hospitality Labor Management (v8.4.0 or higher) will have access to data privacy enablement features for their self-hosted environments or may request assistance by opening a Service Request when utilizing the Oracle Hospitality Labor Management Cloud Service. Please read the additional documentation provided2

  • Data Privacy Enablement (Doc ID: 2361911.1)

Oracle Hospitality Inventory Management

Customers using Oracle Hospitality Inventory Management (v8.4.0 or higher) will have access to data privacy enablement features for their self-hosted environments or may request assistance by opening a Service Request when utilizing the Oracle Hospitality Labor Inventory Management Cloud Service. Please read the additional documentation provided2:

  • Data Privacy Enablement (Doc ID: 2361895.1)

Oracle Hospitality Materials Control

Customers using Oracle Hospitality Materials Control (v8.32.0 or higher) have been provided access to data privacy enablement features. Please read the additional documentation provided2:

  • Data Privacy Enablement (Doc ID: 2361913.1)

Oracle Hospitality ‐ (Cross ‐ Vertical / Integration)

Oracle Hospitality eCommerce Integration

Customers using the Oracle Hospitality eCommerce Integration Cloud Service (v4.2.0 or higher) may request assistance by opening a Service Request to perform data privacy enablement requests. Please read the additional documentation provided2:

  • Data Privacy Enablement (Doc ID: 2361335.1)

Oracle Hospitality Fiscal Layer and Interfaces (Product/Country)

Customers using Oracle Hospitality Fiscal Layer and Interfaces for their Point of Sale (POS) solution and country, may refer to My Oracle Support (MOS) using search criteria “HGBU Fiscal.”



Oracle MICROS Commerce Platform

Customers using the Oracle MICROS Commerce Platform (v4.2.0) may request assistance by opening up a Service Request to perform data privacy enablement requests. Please read the additional documentation provided:

  • Data Privacy Enablement (Doc ID: 2395743.1)

Oracle Payment Gateway

Oracle Payment Gateway (v6.0.0) customers may now leverage data privacy enablement features by upgrading to Oracle Payment Interface.


Oracle Payment Interface

Customers using Oracle Payment Interface (v6.1.0 or higher) have been provided access to data privacy enablement features. Please read the additional documentation provided:

  • Data Privacy Enablement (Doc ID: 2362170.1)

Customers utilizing the cloud-based Token Proxy Service may request assistance by opening a Service Request.

Oracle Hospitality - Food and Beverage (Point-of-Sale)

Oracle Hospitality 9700

Customers using Oracle Hospitality 9700 (4.0.0) may contact their account manager for information on alternate POS solutions.


Oracle Hospitality e7 EU

Customers using Oracle Hospitality e7 EU (v4.4) may refer to the release notes in the Hospitality Documentation for information on new data privacy enablement features. Please read the additional documentation provided2:

  • Oracle Hospitality e7 EU Hospitality Documentation (E94130_01).

Oracle Hospitality e7 Global

Customers using Oracle Hospitality e7 Global (v4.4) may refer to the release notes in the Hospitality Documentation for information on new data privacy enablement features. Please read the additional documentation provided2:

  • Oracle Hospitality e7 Global Hospitality Documentation (E94130_01)

Oracle Hospitality RES 3700

Customers using Oracle Hospitality RES 3700 (v5.8.0) may refer to the release notes in the Hospitality Documentation for information on new data privacy enablement features. Please read the additional documentation provided2:

  • See Oracle Hospitality RES 3700 Hospitality Documentation (E94131_01)

Oracle Hospitality Simphony

Customers using Oracle Hospitality Simphony (v2.8.0 or higher) will have access to data privacy enablement features for their self-hosted environments or may request assistance by opening a Service Request when utilizing the Oracle Hospitality Simphony First Edition Cloud Service. Please read the additional documentation provided2:

  • Data Privacy Enablement (Doc ID: 2361852.1)

Oracle Hospitality Simphony First Edition

Customers using Oracle Hospitality Simphony First Edition (v1.6.0 or higher) will have access to data privacy enablement features for their self-hosted environments or may request assistance by opening a Service Request when utilizing the Oracle Hospitality Simphony Cloud First Edition Service. Please read the additional documentation provided2:

  • Data Privacy Enablement (Doc ID: 2361852.1)

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Oracle Hospitality Simphony Venue Management

Customers using Oracle Hospitality Simphony Venue Management (v3.11.0) may refer to the release notes in the Hospitality Documentation for information on new data privacy features. Please read the additional documentation provided2:

  • Oracle Hospitality Simphony Venue Management Hospitality Documentation (E93646_01)

Oracle Hospitality Suites Management

Customers using Oracle Hospitality Suites (v3.8) may refer to the release notes in the Hospitality Documentation for information on new data privacy enablement features. Please read the additional documentation provided2:

  • Oracle Hospitality Suites Management Product Library (E96319_01)

Oracle Hospitality - Cruise

Oracle AffairWhere

Customers using Oracle AffairWhere (2.2.7.0 or higher) will have access to data privacy enablement features. Please read the additional documentation provided2:

  • Data Privacy Enablement (Doc ID: 2363947.1)
  • Remediation / Scripted Solution (Patch: : 27843148)

Oracle DMS Fine Dining

Customers using Oracle DMS Fine Dining (9.0.3.81 or higher) will have access to data privacy enablement features. Please read the additional documentation provided2:

  • Data Privacy Enablement(Doc ID: 2363966.1)
  • Remediation / Scripted Solution (Patch: 27843136)

Oracle Fleet Management System (FMS)

Customers using Oracle Fleet Management System (FMS) (9.0.6.0 or higher) will have access to data privacy enablement features. Please read the additional documentation provided2:

  • Data Privacy Enablement(Doc ID: 2363832.1)
  • Remediation / Scripted Solution(Patch: 27843112)

Oracle Materials Management System (MMS)

Customers using Oracle Materials Management System (MMS) (7.30.566 or higher) will have access to data privacy enablement features. Please read the additional documentation provided2:

  • Data Privacy Enablement (Doc ID: 2363846.1)
  • Remediation / Scripted Solution(Patch: 27843112)1

Oracle DMS Meal Count

Customers using Oracle DMS Meal Count (8.0.305 or higher) will have access to data privacy enablement features. Please read the additional documentation provided2:

  • Data Privacy Enablement (Doc ID: 2380242.1)
  • Remediation / Scripted Solution (Patch: 27843157)

Oracle DMS SilverWhere

Customers using Oracle DMS SilverWhere (8.0.80.0 or higher) will have access to data privacy enablement features. Please read the additional documentation provided2:

  • Data Privacy Enablement (Doc ID: 2363965.1)
  • Remediation / Scripted Solution (Patch: 27843125)1

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Oracle SMART iCrew

Customers using Oracle SMART iCrew (8.0.5 or higher) will have access to data privacy enablement features. Please read the additional documentation provided2:

  • Data Privacy Enablement (Doc ID: 2380254.1)

Oracle SMART iGuest

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Customers using Oracle SMART iGuest (1.0.1 or higher) will have access to data privacy enablement features. Please read the additional documentation provided2:

  • Data Privacy Enablement (Doc ID: 2380256.1)
  • Remediation / Scripted Solution (Patch: 27843181)1

Oracle Shipboard Property Management System (SPMS)

Customers using Oracle Shipboard Property Management System (SPMS) (7.30, 8.0.5will have access to data privacy enablement features. Please read the additional documentation provided2:

  • Data Privacy Enablement (Doc ID: 2363831.1)
  • Remediation / Scripted Solution (Patch: 27842883)


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